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Report an Issue

Tell us what went wrong and we will route it to the right specialist quickly.

What to include

Share the practice name, EMR, claim or encounter ID if available, and a short description of the issue.

Screenshots and payer response letters help us resolve remittance and denial issues faster.

Response times

Critical access or posting issues are triaged within one business day. Standard requests typically receive an update within 24 hours.

Need immediate help?

Contact the Help Desk for urgent production issues affecting same-day claim submission or payment posting.